® | As part of Diplomat Specialty Infusion Group®, InTouch Pharmacy is becoming Optum® Infusion Pharmacy.

Our Services

InTouch Pharmacy is a Specialty Home Infusion Pharmacy  providing comprehensive pharmacy and home infusion nursing services to those affected by rare, chronic disorders and conditions.

But we do more than just supply your medications.

We provide the following specialized services, all at no cost to our patients:

  • Home infusion nursing services
  • Overnight delivery of medications to your door or your workplace, often delivered personally by a representative of the company.  Why?  Because we care!
  • Direct coordination with your referring physician regarding all aspects of your pharmacy & nursing regimens and insurance pre-authorization process
  • We save you money! How?  By assisting you in applying for any patient-manufacturer assistance programs, and all other potential financial assistance programs available form non-profits (there are lots of these programs that you may not even know about).
  • In-house bilingual Spanish-speaking pharmacist and office staff
  • Exceptional, personalized customer service!   When you call, real people answer the phone.  InTouch is  a “High Touch” pharmacy!
  • monthly meetings and discussions with your pharmacist for consultation regarding adverse reactions, drug therapy outcomes, education, confirmation of required diagnostic testing, disease management programs, etc.
  • Pharmacist on call 24 hours a day, 7 days a week 
  • We provide all necessary ancillary supplies needed to administer your infusions.  We even supply you with the exact brand, type, and style of infusion supplies that you prefer and request.  We customize everything to your personal preference… that’s the InTouch advantage!
  • Home nursing visits:  we will only send highly qualified, experienced, and knowledgeable nurses to your home.  We hire and train our own nurses, so that we can maintain the highest level of quality assurance and ensure that you get a great nurse.  We also do our best to send you the same nurse for each infusion visit, and avoid the rotation of different nurses on different days.   Continuity and consistency is key to good treatment!
  • Convenient monthly refills of your prescription by phone, fax, e-mail or even text message.  We stay “in touch” with you, and remind you of your refills in case you forget.
  • We handle all aspects of the insurance benefit verification, pre-authorization, billing and reimbursement process.  Insurance companies love to deny claims.  No problem!  We’ve got it covered.  We “go to bat for you” and take on the insurance companies to get your claims paid.
  • Priority handling of STAT medication orders